Our tutorial videos
As a private individual or professional, do you wish to send us your mobile device (smartphone, tablet, computer, etc.) for a repair?
Made entirely by our teams, our tutorials will guide you step by step in the actions required on your part for your mobile device to be processed in the best possible conditions.
Why should you unlock your account before Tel Store works on your device?
For the repair process to be complete and for all your mobile device’s functionalities to be checked, none of its software locks can be activated.
The protections offered by manufacturers to safeguard the access to your mobile phone are all highly efficient – they can however interfere with expected results during our repair process. When working on your product, it may ask us for some of your personal data (verification password, contact email address, checks via three personal questions, etc.) to authenticate the user. To avoid this, we now ask for your software protection to be imperatively lifted.
Prior to the repair, to find the malfunctions
When we begin repairing your mobile device, we conduct a series of checks enabling us to determine potential malfunctions. All these checks require full access to your mobile device.
During the repair, to reboot the device’s functionalities
With technology evolving on a daily basis, the electronic systems contained in mobile device do not evolve as fast. For us to conduct good quality repairs, we need to reboot your mobile device’s functionalities after having replaced certain components.
Once again, this requires full access to the software.
7 tutorials for unlocking your mobile device, depending on whether you have a Google or iCloud account, and on the brand
Unlocking your device is a reversible operation and you can reactivate it as soon as we have finished our work. There are several types of locking options: it could be an “iCloud” lock for Apple products, or a “Google” lock for Android products. As there are multiple locks, all deactivated in different ways, we have made several videos available to you presenting the different unlocking steps depending on the manufacturer.
Follow these guided steps to find the video corresponding to your needs, so you can then easily carry out the actions required for us to do our job properly.
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Creating a back-up of your personal data via the iTunes application
This videos concerns Apple mobile devices for which you wish to create a back-up. The material and software repairs to be done on your mobile device may require us to reboot your personal data.
By creating a data back-up, you can reinstall your personal data onto your mobile device once it has been repaired.
IMPORTANT: this step can only be carrying out from a computer connected to the Internet.
Please contact the manufacturer should you require further information.
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Unlocking an iCloud account on a computer
This video concerns Apple devices locked with an iCloud account.
Your iCloud account prevents us from carrying out all the checks required for ensuring your device’s proper operation.
Before sending us your product, please follow these steps – required for us to work on your device.
IMPORTANT: this step can only be carrying out from a computer connected to the Internet. The Apple ID used must be the one belonging to the locked mobile device.
Please contact the manufacturer should you require further information.
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Unlocking an iCloud account on an Apple device
This video concerns Apple devices locked with an iCloud account.
Your iCloud account prevents us from carrying out all the checks required for ensuring your device’s proper operation.
Before sending us your product, please follow these steps – required for us to work on your device.
IMPORTANT: these actions can only be done on the product in question – you cannot do them from any other phone or tablet.
Please contact the manufacturer should you require further information.
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Unlocking a Google account on a Samsung device
This video concerns Samsung mobile devices locked with a Google account. Your Google account prevents us from carrying out all the checks required for ensuring your device’s proper operation.
Before sending us your product, please follow these steps – required for us to work on your device.
IMPORTANT: these steps can only be done from the device in question. You cannot intervene from another phone or another tablet.
Please contact the manufacturer should you require further information.
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Unlocking a Samsung account on a Samsung device
This video concerns Samsung mobile devices locked with a Samsung account. Your Samsung account prevents us from carrying out all the checks required for ensuring your device’s proper operation.
Before sending us your product, please follow these steps – required for us to work on your device.
IMPORTANT: these steps can only be done from the device in question. You cannot intervene from another phone or another tablet.
Please contact the manufacturer should you require further information.
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Unlocking a Google account on a Sony device
This video concerns Sony mobile devices locked with a Google account. Your Google account prevents us from carrying out all the checks required for ensuring your device’s proper operation.
Before sending us your product, please follow these steps – required for us to work on your device.
IMPORTANT: these steps can only be done from the device in question. You cannot intervene from another phone or another tablet.
Please contact the manufacturer should you require further information
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Unlocking a Google account on a Huawei device
This video concerns Huawei devices locked with a Google account.
Your Google account prevents us from carrying out all the checks required for ensuring your device’s proper operation.
Before sending us your product, please follow these steps – required for us to work on your device.
IMPORTANT: these actions can only be done on the product in question – you cannot do them from any other phone or tablet.
Please contact the manufacturer should you require further information.
Others brands
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Unlocking a Google account on others brands devices
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